Privacy Policy
Last updated: August 17, 2026
This Privacy Policy explains how My Lucky Mahjong, operated through DokkiDesign, collects, uses, and shares personal information when you visit our website, place an order, contact us, or interact with our online store.
Personal information we collect
When you browse or shop with us, we may collect information such as your name, email address, shipping and billing address, phone number, order details, payment status, messages you send to us, and technical information such as your device, browser, IP address, cookies, and how you use the website.
How we use your information
We use personal information to process and fulfill orders, provide customer support, respond to custom Mahjong inquiries, send order and shipping updates, improve our website and products, prevent fraud, comply with legal obligations, and share marketing updates when you choose to receive them.
Shopify and service providers
Our store is hosted by Shopify. Shopify helps us operate the online store, process checkout, manage orders, and provide website features. We may also use trusted providers for payment processing, shipping, analytics, email communication, advertising, fraud prevention, and customer support. These providers may access personal information only as needed to provide their services to us.
Cookies and analytics
Our website may use cookies and similar technologies to remember preferences, support checkout, understand traffic, improve the shopping experience, and measure marketing performance. You can manage cookies through your browser settings, although some store functions may not work properly if cookies are disabled.
Marketing communications
If you subscribe to our emails or otherwise opt in, we may send updates about new Mahjong designs, custom order options, special offers, or shop news. You can unsubscribe at any time using the link in our emails or by contacting us.
Sharing personal information
We do not sell your personal information. We may share information with service providers, payment and shipping partners, legal authorities when required, or in connection with a business transfer such as a merger or sale of assets.
Your rights and choices
Depending on where you live, you may have the right to request access to, correction of, deletion of, or portability of your personal information. You may also have the right to object to or restrict certain processing. To make a request, contact us using the information below.
International customers
If you shop from outside the United States, your information may be processed in the United States or other countries where Shopify or our service providers operate. These countries may have privacy laws that differ from those in your location.
Children's privacy
Our website is not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
Security and retention
We use reasonable safeguards to protect personal information. No online system is completely secure, but we work with reputable platforms and providers to help protect your data. We keep personal information only as long as needed for orders, customer support, legal, tax, accounting, fraud prevention, or business purposes.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, or legal requirements. The updated version will be posted on this page with a new effective date.
Contact
If you have questions about this Privacy Policy or want to make a privacy request, please contact us at info@dokkidesign.com.